The collision reporting centre in Richmond Hill is permanently closing today, to be replaced by a fully digital system, York Regional Police said.
As of March 1, most motor vehicle collisions involving only property damage are to be reported online.
"York Regional Police is the first police service in Canada to have a fully digital collision reporting system," a news release said.
Online collision reporting began with a pilot project that launched in select locations throughout the region in the spring 2023. To date, motorists reporting collisions online report a 90 per cent satisfaction rate, police said.
The online reporting method allows motorists to report at any time of day on their smartphone or another digital device.
"Motorists no longer need to report during collision reporting centre hours or wait in line upon arrival," police added.
Before reporting a collision online:
- Motorists must determine if their collision is self-reportable by calling the non-emergency line at 1-866-876-5423 to speak to a call taker or by visiting yrp.ca/CollisionReport.
- Motorists must receive an incident number from a call taker at the non-emergency line.
The following collisions may not be reported online:
- Collisions that resulted in injuries of any kind.
- Collisions that involve a pedestrian, cyclist or public transportation vehicle.
- Collisions that involve a commercial motor vehicle larger than 11,000 kilograms or a commercial motor vehicle transporting dangerous goods.
- Collisions that involve a criminal act (e.g., impaired driving, assault).
- Collisions that occurred on a 400-series highway, such as Highway 427, 407, 400 or 404, as those types of collisions must be reported to the Ontario Provincial Police.
- As indicated in the Highway Traffic Act, a collision involving damage less than $5,000 does not need to be reported to police unless it meets one of the criteria noted above.
Visit the YRP collision reporting page for more details about online reporting.
