T&T supermarket has rolled out a temperature check service to all T&T stores starting April 20 to protect customers and staff.
In a news release posted on Facebook, T&T said that fever is the most common symptom for COVID-19, so customers should stay home if they have a fever.
“For your safety, we are inviting all customers and employees to take your temperature before entering the store. Anyone with a fever will be kindly asked to rest at home and contact their health-care provider.”
The Chinese community and supermarkets have been very active in preventing the spread of coronavirus, but there are people arguing that grocery stores have no right to force customers to take such measures.
Tina Lee, CEO of the supermarket, said it is a voluntary service for customers, plus T&T is using an infrared temperature thermometer that does not require physical contact.
“Our hope is to make T&T a safer shopping experience. We believe most customers understand that this is a team effort, to protect themselves and to protect our employees.”
Lee said in an email that T&T staff also have their temperature taken each day before their shift. Those who log a fever are sent home to rest with full pay. “All colleagues wear a face mask and other protective gear necessary to perform their job with confidence.”
Ranch Fresh Supermarket, a Chinese supermarket in Newmarket, has adopted some similar precautions, with a dedicated employee at the front door to take the temperature of all customers.
Cashier supervisor Jenny Li said the store had implemented the measure as early as the end of March because they believe that prevention is more important than treatment in dealing with COVID-19.
"In the early days of the outbreak, we took a series of measures, including disinfecting all baskets and trolleys every day, requiring customers to wear masks when entering the store, and taking their temperature." Li added that if customers do not have masks, the supermarket will give them one for free.
Many people on the internet complain that wearing masks is a personal choice and the supermarket has no right to force it, but Li disagrees.
In Li’s opinion, the supermarket is not a public place and the owner of the store is entitled to set his own rules and regulations.
"Some supermarkets don't allow pets in; some shops don't allow scooters or bicycles. It's all about customer safety. It's the same as asking people to wear masks and taking their temperature.”
